Refund Policy

Last Updated: May 2024

Important: Because Ted-API provides digital credits for API usage, all purchases are generally final. We incur immediate costs from upstream AI providers when you consume credits.

1. Non-Refundable Scenarios

We do not offer refunds in the following situations:

Consumed Credits: Once developer credits have been used/consumed to make API calls, they are strictly non-refundable.
Account Ban: If your account is suspended or terminated due to a violation of our Terms of Service (e.g., abusive behavior, bypassing limits).
Change of Mind: We do not offer refunds if you simply change your mind after making a purchase and consuming parts of the credits.

2. Refundable Scenarios

We may offer a full or partial refund under the following limited conditions, evaluated on a case-by-case basis:

Unused Credits: If you purchased credits within the last 7 days and have exactly 0 API calls/usage recorded on that purchase, you may request a refund.
System Errors: If a technical error on our platform caused you to be billed incorrectly (e.g., duplicate charges).

3. How to Request a Refund

To request a refund for eligible unused credits or billing errors, please contact our support team at service@ted-api.com. Please include your registered email address and transaction ID. We will review your request and respond within 3-5 business days.

4. Chargebacks and Disputes

If you initiate a chargeback or dispute with your payment provider without contacting us first, your account and API access will be immediately and permanently suspended.